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Privacy Policy

Privacy policyPrivacy Notice for Clients/RetailersSuppliers / Freelance professionals noticeContacts Privacy PolicyRegistered users privacy policyAppointment request privacy policyNewsletter privacy policyInformation request privacy policyE-commerce privacy noticeterms and conditions of sale

Privacy Policy

Dear Data Subject,

BAXTER S.r.l. has great respect for the privacy of Users. Any data communicated by the User through the Website will be processed with the utmost care and with all the tools necessary to guarantee its security, in full compliance with current regulations established to protect data confidentiality. We wish to inform you that "European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data, as well as the free circulation of such data" (hereinafter "GDPR") provides for the protection of individuals with regard to the processing of personal data as a fundamental right. According to article 13 of the GDPR, therefore, we inform you that:

  •  DATA CATEGORIES: the object of the processing may be your personal data like:

    1. Data collected automatically. During their normal operation, the computer systems and applications used to operate this website acquire some data (whose transmission is implicit in the use of Internet communication protocols) that can potentially be associated with identifiable users. The data collected includes IP addresses or domain names of the computers used by users connecting to the website, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system, the browser and the user's computer environment, name of the internet service provider (ISP), date and time of the visit, the visitor's web page of origin (referral) and exit.

    2. Data provided voluntarily by the user. The voluntary and explicit sending of an email to the addresses specified in the different access channels of this site does not entail a request for consent and involves the acquisition of the sender's address and data, which are necessary to respond to requests as well as any other personal data included in the message. This data is voluntarily provided by the user when requesting the provision of a service. The user expressly accepts the privacy policy by entering a comment or other information, and in particular agrees that the content entered may be freely disseminated to third parties. To the contrary, specific information in summary form will be included or displayed on the pages of the website designed for particular services available on request (forms). The user must therefore explicitly consent to the use of the data entered in these forms in order to send the request.

    3. Cookies. The website uses cookies. The data collected through cookies can be used to access parts of the website or for statistical purposes or to make the browsing experience more enjoyable and more efficient in the future, seeking to assess user behaviour and adapting the content offered to their behaviour. For more information, a specific cookie policy is available.

    4. Plug-ins. The site also incorporates plug-ins and/or buttons for social networks, in order to allow easy sharing of content on your favourite social networks. These plug-ins are programmed so as not to set any cookies when accessing the page, to safeguard the privacy of users. Cookies can only be set – if envisaged by social networks – only when the user voluntarily makes actual use of the plug-in. Please note that if the user browses the website while logged into the social network in question then he/she has already consented to the use of the cookies conveyed through this website at the time of registration with the social network. The collection and use of information obtained by means of the plug-in are governed by the privacy policies of the respective social networks, to which the user is referred.

  • DATA CONTROLLER: The data controller is BAXTER S.r.l., VAT number 00913080966, Via Costone 8, 22040 Lurago d'Erba (CO), telephone +39 031.35999, email info@baxter.it

  • SOURCE OF PERSONAL DATA: The personal data held by the Data Controller is collected directly from the data subject and will be managed directly by the website.https://www.baxter.it/it, also owned by the Data Controller, which will administer payments.

  • DATA PROCESSING PURPOSES AND LEGAL BASIS: : the purpose and legal basis for the processing of your data is as follows:

  • For automatically collected data, the legal basis is the legitimate interest of the data controller and the purpose is to guarantee and improve the website experience.

  • For data provided voluntarily by the user, the legal basis is consent and, for sending e-mails to our addresses, the purpose is to be able to send replies to specific requests made by the user; for forms, the purpose is indicated in the specific privacy policy.

  • For cookies and plug-ins: see the specific cookie policy.

  • RECIPIENTS OF THE DATA: to the extent relevant to the stated processing purposes, your data may be disclosed, where appropriate, to other entities involved in the processing activities, both internal and external to the Data Controller, such as employees and assimilated partners, consulting companies, private companies, third party technical service providers, hosting providers, IT companies, communication agencies. Your data will not be disseminated in any way.

  • TRANSFER OF DATA TO THIRD COUNTRIES: data collected is not transferred to third countries outside the European Economic Area.

  • RETENTION PERIOD: According to the principle of storage limitation (Article 5, GDPR), checks on the obsolescence of stored data in relation to the purposes for which they were collected are carried out periodically. Specifically: automatically collected data is processed, for the time strictly necessary, for the sole purpose of obtaining statistical information on the use of the website and to check its regular operation, including for security purposes or in accordance with legal deadlines.

    The data provided voluntarily by the user will be stored for a period of time not exceeding the achievement of the purposes for which it is processed or in accordance with the deadlines stipulated by law.

  • RIGHTS OF THE DATA SUBJECT: the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure of the same, restriction of processing or the possibility to object to processing, to request data portability, withdraw consent to processing by asserting these and other rights under the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

  • COMPULSORY OR NON-COMPULSORY CONFERMENT OF DATA: the provision of your data is mandatory while browsing our website with regard to points D.1 and D.2 of the above-mentioned purposes, in order to enable the correct provision of the service. On the other hand, giving consent to your data for point D.3 is optional and will not affect the provision of the service in any way.

  • DATA PROCESSING METHODS: the personal data you provide will be processed in accordance with the aforementioned legislation and the confidentiality obligations that govern the Controller's activities. The data will be processed both with computer tools and on paper media as well as on any other suitable media (e.g. cloud systems, digital storage and substitute storage systems, etc.) in compliance with adequate technical and organisational security measures provided for by the GDPR.

  • FINAL NOTES AND HOW THEY ARE UPDATED: the privacy policy is provided only for this website and not for other websites that may be consulted by the user through links contained in this website. The privacy policy may be subject to change due to the introduction of new regulations in this regard, therefore the user is invited to periodically check this page to keep up-to-date on the latest legislative changes. Previous versions of this privacy policy can always be requested from the Data Controller.

  • AUTOMATED DECISION-MAKING PROCESSES: There are no automated decision-making processes

Privacy notice for Clients/Retailers

Dear Data Subject, we wish to inform you that the “European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data” (hereinafter “GDPR”) provides for the protection of natural persons with regard to the processing of personal data as a fundamental right. Therefore, in accordance with Article 13 of the GDPR, Baxter Srl provides you with the following information:

  1. CATEGORIES OF DATA: the data subject to processing may include your personal data such as identification data, personal details, contact information, and accounting data.

  2. DATA CONTROLLER: the data controller is BAXTER Srl, VAT no. 00913080966, via Costone 8, 22040 Lurago d'Erba (CO), Italy; reachable by phone at +39 031.35999 or via email at info@baxter.it.

  3. SOURCE OF PERSONAL DATA: the personal data held by the Data Controller is collected directly from the data subject.

  4. PURPOSES AND LEGAL BASIS FOR DATA PROCESSING: personal data is processed by the Data Controller for the following purposes:

    • Purposes related to legal obligations: compliance with administrative, accounting, tax, and other legal requirements.

    • Purposes related to the management of contractual and/or pre-contractual relationships and the provision of products/services: establishment, management, and termination of contractual and commercial relationships; the establishment, exercise, or defense of legal claims in court or out of court; provision of services such as access to the Baxter Quick Ship platform; communication of your data to potential partners of the Controller to fulfill contractual and/or pre-contractual obligations.

    • Purposes related to the existence of a legitimate interest of the Controller:


      A. Establishment, exercise, or defense of legal claims in court or out of court
      B. Direct marketing purposes, solely for the use of email addresses provided by the Customer during the contractual relationship for sending marketing and commercial communications via email regarding products and services similar to those under contract. An unsubscribe option will be available with each message (Art. 130, paragraph 4, Legislative Decree 196/2003).
      C. Email communications for customer satisfaction surveys, aimed at evaluating the performance of the provided products/services and the level of satisfaction.

  5. DATA RECIPIENTS: within the limits relevant to the aforementioned purposes, your data may be communicated, where necessary, to other parties involved in the processing activities, both internal and external to the Controller, such as employees and collaborators, freelancers, insurance companies, insurance brokers, accountants, software providers, legal firms, technical partners (e.g., for managing the Baxter Quick Ship platform), banks, and transport companies. Your data will not be disclosed to the public in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: the collected data is not subject to transfer outside the European Economic Area.

  7. DATA RETENTION PERIOD: the data collected will be retained for no longer than is necessary for the purposes for which it is processed (“storage limitation principle”, Art. 5, GDPR) or according to legal deadlines. The relevance and necessity of stored data in relation to its purpose will be periodically reviewed.

  8. RIGHTS OF THE DATA SUBJECT: the data subject has the right at any time to request access to their data, its rectification or deletion, restriction of processing, or to object to processing. The data subject also has the right to data portability and to withdraw consent by contacting the Data Controller. The data subject has the right to lodge a complaint with a supervisory authority.

  9. OBLIGATION TO PROVIDE DATA: the provision of personal data is mandatory for the purposes described above.

  10. METHODS OF DATA PROCESSING: the personal data you provide will be processed in compliance with the aforementioned legislation and the confidentiality obligations that inspire the Data Controller's activity. Data will be processed using both digital tools and paper-based systems or other suitable means (e.g., cloud systems, digital archiving and retention systems, etc.), in compliance with the appropriate technical and organizational security measures required by the GDPR.

Suppliers/freelance professionals notice

Dear Stakeholder,

We wish to inform you that the "European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data, as well as the free movement of such data" (from now on "GDPR") provides for the protection of individuals with regard to the treatment of personal data as a fundamental right. Therefore, Baxter Srl, pursuant to article 13 of the GDPR, provides you with the following information:

  1. CATEGORIES OF DATA: the object of the processing may be your personal data such as identification data, personal data, contact data and accounting data.

  2. DATA CONTROLLER: the data controller is BAXTER Srl, VAT number 00913080966 via Costone 8, 22040 Lurago d'Erba (CO); contactable by telephone at tel. +39 031.35999 or by email at info@baxter.it.

  3. SOURCE OF PERSONAL DATA: the personal data held by the Data Controller are collected directly from the interested party.

  4. PURPOSE OF DATA PROCESSING AND LEGAL BASIS: personal data are processed by the Data Controller for the following purposes:
    • Purposes related to legal obligations: such as accounting, pay, social security, welfare, insurance, tax, anti-money laundering, anti-mafia obligations or obligations established by law, regulations and community legislation, ...
    • Purposes related to the management of pre-contractual measures and for the fulfillment of the contract: to fulfill the contractual obligations between the parties; to exercise or defend a right in court; for all purposes related to the management of relations deriving from the role held by you, management of relations with customers and suppliers and possibly to register your presence within the offices of the owner as well as for the evaluation and maintenance of professional skills through curriculum vitae (Provision 5 June 2019 n. 146 Requirements relating to the processing of particular categories of data, pursuant to article 21, paragraph 1 of the legislative decree 10 August 2018, n. 101).
    • Purposes related to the existence of a legitimate interest on the part of the Data Controller:
    1. Video surveillance. Some areas of the structure are subject to video surveillance for reasons of safety and protection of company assets and are indicated by special signs with the stylized image of a video camera.
    2. Data processing of employees or similar suppliers for the management of relations between the parties (owner-supplier)

  5. DATA RECIPIENTS: within the limits relevant to the purposes, your data may be communicated, if necessary, to other subjects connected to the processing activities, internal and external to the Data Controller, such as employees and similar, public and private bodies, collaborators, freelancers , insurance companies, insurance intermediaries, law firms, technical partners, banking institutions, transport companies. Your data will not be disseminated in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: the data collected is not subject to transfer to third countries outside the European Economic Area

  7. CONSERVATION PERIOD: the data collected will be kept for a period of time not exceeding the achievement of the purposes for which they are processed ("conservation limitation principle", art.5, GDPR) or on the basis of the deadlines set by the regulations of law. The verification of the obsolescence of the data stored in relation to the purposes for which they were collected is carried out periodically.

  8. RIGHTS OF THE INTERESTED PARTY: the interested party always has the right to request from the Data Controller access to your data, the rectification or cancellation of the same, the limitation of the treatment or the possibility of opposing the treatment, to request the portability of the data , to revoke the consent to the processing by asserting these and the other rights provided for by the GDPR by simple communication to the Data Controller. The interested party can also lodge a complaint with a supervisory authority.

  9. OBLIGATION TO COMMUNICATE DATA: for the purposes indicated above, the communication of personal data is a mandatory requirement.

  10. DATA PROCESSING METHODS: the personal data you provide will form the object of processing operations in compliance with the aforementioned legislation and the confidentiality obligations which inspire the activity of the Data Controller. The data will be processed both with IT tools and on paper supports and on any other type of suitable support (e.g. cloud systems, digital replacement storage and storage systems, ...), in compliance with adequate technical and organizational security measures envisaged by the GDPR.

Contacts Privacy Policy

On the basis of the European Data Protection Act (Article 13, European Regulation 2016/679) the User acknowledges that BAXTER Srl undertakes to process the User's personal data in accordance with the principles of correctness, lawfulness and transparency and the protection of confidentiality. Therefore, the User is informed that:

  1. CATEGORIES OF DATA: The purpose of the processing may be your personal data (name and surname), contact data (e-mail address and telephone number) and personal data contained in the message regarding your request.

  2. DATA CONTROLLER: The data controller is BAXTER Srl, VAT number 00913080966 via Costone 8, 22040 Lurago d'Erba (CO); the data controller can be contacted by phone at +39 031.35999 or by e-mail at info@baxter.it

  3. SOURCE OF PERSONAL DATA: The personal data held by the Controller is collected directly from the data subject.

  4. DATA PROCESSING PURPOSE AND LEGAL BASIS: the processing of your data collected and stored in connection with the completion of this form, is based on legitimate interest (Article 6, paragraph 1, letter f) to respond to requests and provide support and has as its legal basis consent (Article 6, paragraph 1, letter a)  to subscribe to the newsletter.

  5. RECIPIENTS OF THE DATA: within the limits pertinent to the processing purposes indicated, your data may be communicated, where appropriate, to other parties connected with the processing activities, both internal and external to the Data Controller, such as employees and assimilated partners, consulting companies. Your data will not be disseminated in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: data collected is not transferred to third countries outside the European Economic Area.

  7. RETENTION PERIOD: the data collected will be retained for a period of time not exceeding the achievement of the purposes for which it is processed ("principle of retention limitation", Article 5, GDPR) or in accordance with the deadlines stipulated by law. Checks on the obsolescence of retained data in relation to the purposes for which it was collected are carried out periodically.

  8. RIGHTS OF THE DATA SUBJECT: the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure of the same, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing by asserting these and other rights under the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

  9. OBLIGATION TO PROVIDE DATA: We inform you that the provision of data is optional for some fields and mandatory for others (marked with an asterisk) and that failure to provide such data will result in the requested service not being provided.

  10. DATA PROCESSING METHODS: the personal data you provide will be processed in accordance with the aforementioned legislation and the confidentiality obligations that govern the Controller's activities. Data will be processed both by computer and on paper as well as on any other suitable medium, in compliance with the appropriate security measures pursuant to the GDPR.

  11. AUTOMATED DECISION-MAKING PROCESSES: there are no automated decision-making processes.

Registered users privacy policy

On the basis of the European Data Protection Act (Article 13, European Regulation 2016/679) the User acknowledges that BAXTER Srl undertakes to process the User's personal data in accordance with the principles of correctness, lawfulness and transparency and the protection of confidentiality. Therefore, the User is informed that:

  1. CATEGORIES OF DATA: the purpose of the processing may be your personal data such as personal data (name, surname and date of birth), contact and access data (e-mail and password).

  2. DATA CONTROLLER: The data controller is BAXTER Srl, VAT number 00913080966 via Costone 8, 22040 Lurago d'Erba (CO); the data controller can be contacted by phone at +39 031.35999 or by e-mail at info@baxter.it

  3. SOURCE OF PERSONAL DATA: The personal data held by the Controller is collected directly from the data subject.

  4. DATA PROCESSING PURPOSE AND LEGAL BASIS: The processing of your data, collected and stored in connection with the completion of this form, is based on the execution of pre-contractual measures (Article 6, letter b) GDPR) for the creation of an account and on consent (Article 6, letter a) GDPR) to subscribe to the newsletter.

  5. RECIPIENTS OF THE DATA: to the extent relevant to the stated processing purposes, your personal data may be disclosed, where appropriate, to other entities involved in the processing activities, both internal and external to the Data Controller, such as employees and assimilated partners, consulting companies, private companies. Your data will not be disseminated in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: The data collected may be subject to transfer to third countries outside the European Economic Area, by virtue of an adequacy decision of the Commission or in the presence of appropriate safeguards, in order to fulfil the above-mentioned purposes.

  7. RETENTION PERIOD: the data collected will be retained for a period of time not exceeding the achievement of the purposes for which it is processed ("principle of retention limitation", Article 5, GDPR) or in accordance with the deadlines stipulated by law. Checks on the obsolescence of retained data in relation to the purposes for which it was collected are carried out periodically.

  8. RIGHTS OF THE DATA SUBJECT: the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure of the same, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing by asserting these and other rights under the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

  9. OBLIGATION TO PROVIDE DATA: We inform you that the provision of data is optional for some fields and mandatory for others (marked with an asterisk) and that failure to provide such data will result in the requested service not being provided.

  10. DATA PROCESSING METHODS: the personal data you provide will be processed in accordance with the aforementioned legislation and the confidentiality obligations that govern the Controller's activities. Data will be processed both by computer and on paper as well as on any other suitable medium, in compliance with the appropriate security measures pursuant to the GDPR.

  11. AUTOMATED DECISION-MAKING PROCESSES: there are no automated decision-making processes.

Appointment request privacy policy

On the basis of the European Data Protection Act (Article 13, European Regulation 2016/679) the User acknowledges that BAXTER Srl undertakes to process the User's personal data in accordance with the principles of correctness, lawfulness and transparency and the protection of confidentiality. Therefore, the User is informed that:

  1. CATEGORIES OF DATA: The purpose of the processing may be your personal data (name and surname), contact data (e-mail address and telephone number) and personal data contained in the Notes to your request.

  2. DATA CONTROLLER: The data controller is BAXTER Srl, VAT number 00913080966 via Costone 8, 22040 Lurago d'Erba (CO); the data controller can be contacted by phone at +39 031.35999 or by e-mail at info@baxter.it

  3. SOURCE OF PERSONAL DATA: The personal data held by the Controller is collected directly from the data subject.

  4. DATA PROCESSING PURPOSE AND LEGAL BASIS: The processing of your data, collected and stored in connection with the completion of this form, is based on the execution of pre-contractual measures (Article 6, letter b) GDPR) for the request of an appointment and on consent (Article 6, letter a) GDPR) to subscribe to the newsletter.

  5. RECIPIENTS OF THE DATA: within the limits pertinent to the processing purposes indicated, your data may be communicated, where appropriate, to other parties connected with the processing activities, both internal and external to the Data Controller, such as employees and assimilated partners, consulting companies, private companies. Your data will not be disseminated in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: data collected is not transferred to third countries outside the European Economic Area.

  7. RETENTION PERIOD: the data collected will be retained for a period of time not exceeding the achievement of the purposes for which it is processed ("principle of retention limitation", Article 5, GDPR) or in accordance with the deadlines stipulated by law. Checks on the obsolescence of retained data in relation to the purposes for which it was collected are carried out periodically.

  8. RIGHTS OF THE DATA SUBJECT: the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure of the same, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing by asserting these and other rights under the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

  9. OBLIGATION TO PROVIDE DATA: We inform you that the provision of data is optional for some fields and mandatory for others (marked with an asterisk) and that failure to provide such data will result in the requested service not being provided.

  10. DATA PROCESSING METHODS: the personal data you provide will be processed in accordance with the aforementioned legislation and the confidentiality obligations that govern the Controller's activities. Data will be processed both by computer and on paper as well as on any other suitable medium, in compliance with the appropriate security measures pursuant to the GDPR.

  11. AUTOMATED DECISION-MAKING PROCESSES: there are no automated decision-making processes.

Newsletter privacy policy

On the basis of the European Data Protection Act (Article 13, European Regulation 2016/679) the User acknowledges that Baxter Srl undertakes to process the User's personal data in accordance with the principles of correctness, lawfulness and transparency and the protection of confidentiality. Therefore, the User is informed that:

  1. CATEGORIES OF DATA: processing may involve your personal data such as your e-mail address.

  2. DATA CONTROLLER: The data controller is BAXTER Srl, VAT number 00913080966 via Costone 8, 22040 Lurago d'Erba (CO); the data controller can be contacted by phone at +39 031.35999 or by e-mail at info@baxter.it

  3. SOURCE OF PERSONAL DATA: The personal data held by the Controller is collected directly from the data subject.

  4. DATA PROCESSING PURPOSE AND LEGAL BASIS: The processing of your data, collected and stored in connection with the completion of this form, is based on your consent and is carried out for the following purpose: subscription to the newsletter.

  5. RECIPIENTS OF THE DATA: within the limits pertinent to the processing purposes indicated, your data may be communicated, where appropriate, to other parties connected with the processing activities, both internal and external to the Data Controller, such as employees and assimilated partners, consulting companies, private companies. Your data will not be disseminated in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: data collected is not transferred to third countries outside the European Economic Area.

  7. RETENTION PERIOD: the data collected will be retained for a period of time not exceeding the achievement of the purposes for which it is processed ("principle of retention limitation", Article 5, GDPR) or in accordance with the deadlines stipulated by law. Checks on the obsolescence of retained data in relation to the purposes for which it was collected are carried out periodically.

  8. RIGHTS OF THE DATA SUBJECT: the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure of the same, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing by asserting these and other rights under the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

  9. OBLIGATION TO PROVIDE DATA: We inform you that the provision of data is optional for some fields and mandatory for others (marked with an asterisk) and that failure to provide such data will result in the requested service not being provided.

  10. DATA PROCESSING METHODS: the personal data you provide will be processed in accordance with the aforementioned legislation and the confidentiality obligations that govern the Controller's activities. Data will be processed both by computer and on paper as well as on any other suitable medium, in compliance with the appropriate security measures pursuant to the GDPR.

Information request privacy policy

On the basis of the European Data Protection Act (Article 13, European Regulation 2016/679) the User acknowledges that BAXTER Srl undertakes to process the User's personal data in accordance with the principles of correctness, lawfulness and transparency and the protection of confidentiality. Therefore, the User is informed that:

  1. CATEGORIES OF DATA: The purpose of the processing may be your personal data (name and surname), contact data (e-mail address and telephone number) and personal data contained in the Notes to your request.

  2. DATA CONTROLLER: The data controller is BAXTER Srl, VAT number 00913080966 via Costone 8, 22040 Lurago d'Erba (CO); the data controller can be contacted by phone at +39 031.35999 or by e-mail at info@baxter.it

  3. SOURCE OF PERSONAL DATA: The personal data held by the Controller is collected directly from the data subject.

  4. DATA PROCESSING PURPOSE AND LEGAL BASIS: The processing of your data, collected and stored in connection with the completion of this form, is based on the execution of pre-contractual measures (Article 6, letter b) GDPR) for the request for information on specific products and on consent (Article 6, letter a) GDPR) to subscribe to the newsletter.

  5. RECIPIENTS OF THE DATA: within the limits pertinent to the processing purposes indicated, your data may be communicated, where appropriate, to other parties connected with the processing activities, both internal and external to the Data Controller, such as employees and assimilated partners, consulting companies, private companies. Your data will not be disseminated in any way.

  6. TRANSFER OF DATA TO THIRD COUNTRIES: data collected is not transferred to third countries outside the European Economic Area.

  7. RETENTION PERIOD: the data collected will be retained for a period of time not exceeding the achievement of the purposes for which it is processed ("principle of retention limitation", Article 5, GDPR) or in accordance with the deadlines stipulated by law. Checks on the obsolescence of retained data in relation to the purposes for which it was collected are carried out periodically.

  8. RIGHTS OF THE DATA SUBJECT: the data subject shall always have the right to request from the Controller access to his/her data, rectification or erasure of the same, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing by asserting these and other rights under the GDPR by simple communication to the Controller. The data subject may also lodge a complaint with a supervisory authority.

  9. OBLIGATION TO PROVIDE DATA: We inform you that the provision of data is optional for some fields and mandatory for others (marked with an asterisk) and that failure to provide such data will result in the requested service not being provided.

  10. DATA PROCESSING METHODS: the personal data you provide will be processed in accordance with the aforementioned legislation and the confidentiality obligations that govern the Controller's activities. Data will be processed both by computer and on paper as well as on any other suitable medium, in compliance with the appropriate security measures pursuant to the GDPR.

  11. AUTOMATED DECISION-MAKING PROCESSES: There are no automated decision-making processes.

E-commerce privacy notice

In accordance with the European data protection law (Art. 13, European Regulation 2016/679), the User acknowledges that BAXTER Srl undertakes to process the User’s personal data according to the principles of fairness, lawfulness, transparency, and confidentiality. Therefore, the User is informed that:

  1. CATEGORIES OF DATA: the personal data subject to processing may include personal details such as identification data, contact information (e-mail address, telephone number), demographic data, access and identification data (e.g., username, password, IP address, logs, tax code and, where applicable, VAT number), payment data and delivery and/or billing address, data relating to the user profile or provided during fast checkout, data relating to orders placed and products purchased, data relating to browsing activity on the website and interactions with website services, and information concerning preferences regarding product types or brands.

  2. DATA CONTROLLER: the data controller is BAXTER Srl, VAT no. 00913080966, headquartered at via Costone 8 – 22040 Lurago d’Erba (CO); reachable by telephone at 031.35999 or via e-mail at info@baxter.it

  3. SOURCE OF PERSONAL DATA: the personal data held by the Data Controller are collected directly from the data subject.

  4. PURPOSES OF DATA PROCESSING AND LEGAL BASIS: personal data are processed by the Data Controller for the following purposes:

    • For purposes related to compliance with legal obligations of an administrative, accounting, fiscal, or other nature

    • Purposes based on the pre-contractual and/or contractual relationship for the provision of the e-commerce service: collection of data necessary for the management of the user account; provision of services and/or functionalities related to e-commerce; establishment, management, and termination of the contractual and commercial relationship; communication of your data to any partners of the Data Controller for the proper fulfilment of contractual and/or pre-contractual obligations; establishment, exercise or defence of a right in judicial or extrajudicial proceedings arising from the relationship established.

      For purposes related to the existence of a legitimate interest of the Data Controller:

      1. For direct marketing purposes, solely for the use of the e-mail addresses that the Customer provides to the Data Controller during the present contractual relationship, for sending e-mail communications with commercial and marketing purposes relating to products and services similar to those covered by the contract. You may unsubscribe at any time (Art. 130, paragraph 4, Legislative Decree 196/2003).

      2. Processing of data of employees or equivalents of customers (for example, the contact person for a business account) for the management of the relationship between the parties (controller–customer).

Purposes relating to e-mail communications regarding customer satisfaction surveys or customer experience surveys, in order to assess the performance of the products/services provided and the level of customer satisfaction

5. DATA RECIPIENTS: within the limits relevant to the purposes indicated, your data may be communicated, if necessary, to other parties involved in processing activities, internal and external to the Data Controller, such as employees and equivalents, collaborators, partners responsible for managing sales and related processes (eInvoice Srls; other technical partners, e.g. for managing the Baxter QuickShip platform), freelancers and consulting firms, software providers, banking institutions (for managing online payments on national and international circuits), transportation companies (shippers and/or couriers for delivery management), technical intermediaries for providing the requested services. Your data will not be disseminated in any way.

6. TRANSFER OF DATA TO THIRD COUNTRIES: the collected data may be transferred to third countries outside the European Economic Area, in some cases pursuant to an adequacy decision of the Commission or in the presence of appropriate safeguards, in order to fulfil the purposes described above.

7. RETENTION PERIOD: the collected data will be retained for no longer than necessary to achieve the purposes for which they are processed (“storage limitation principle”, Art. 5, GDPR) or according to the deadlines provided by law (accounting/tax data related to the contractual relationship, for a period of 10 years after the termination of such relationship). Periodic checks are carried out to verify that the stored data are not obsolete in relation to the purposes for which they were collected.

8. DATA SUBJECT RIGHTS: the data subject has the right to request from the Data Controller access to their data, rectification or deletion of such data, restriction of processing or the possibility to object to processing, to request data portability, to withdraw consent to processing, and to exercise any other rights provided for by the GDPR through a simple communication to the Data Controller. The data subject may also lodge a complaint with a supervisory authority.

9. OBLIGATION TO PROVIDE DATA: for the purposes indicated above, the provision of personal data is necessary for the provision of the e-commerce service.

10. METHODS OF DATA PROCESSING: the personal data you provide will be subject to processing operations in compliance with the aforementioned regulations and the confidentiality obligations that guide the activity of the Data Controller. The data will be processed using IT tools, paper supports, and any suitable medium, in compliance with appropriate security measures pursuant to the GDPR.

11. AUTOMATED DECISION-MAKING PROCESSES: no automated decision-making processes are envisaged. Reference is made to the website registration phase, where applicable, for specific details concerning other automated processes and processing activities that may be carried out with the prior consent of the data subject.

Terms and conditions of sale

The present document "Terms and Conditions of Sale" ("T&C") governs the offer and sale of Baxter Srl–branded products ("Products") through the website https://www.baxter.it/it ("Website").

The products marketed through the Website are sold by the company eInvoice Srls ("Seller"), with registered office in Magenta (MI), via Pusterla 3 – VAT No. 14097460969, acting as the official seller on behalf of Baxter Srl ("Baxter"), with registered office in via Trento 68, 20821 Meda (MB) – VAT No. 00913080966.

In this T&C document, "we", "us" or "our" refers to eInvoice Srls, while "you" or "your" refers to the person purchasing the Products through the Website.

Since the sales contract is entered into with the Seller, no contractual relationship exists with Baxter Srl. Your only contractual counterparty remains the Seller.

Please read this document "Terms and Conditions" carefully before placing any purchase order for any Product on the Website. Each time you intend to place a purchase order, you must declare that you have read, understood and accepted these T&C. Your refusal to accept these T&C will prevent you from placing purchase orders for any Product offered for sale on the Website. Print and keep a copy of this document for future reference.

  1. CONTACT DETAILS OF THE COMPANY ACTING AS SELLER: eInvoice Srls ("Seller"), with registered office in Magenta (MI), via Pusterla 3 – VAT No. 14097460969.
    All your communications relating to requests for information on the Products and/or on orders placed must be sent to e-shop@baxter.it.

  2. ELIGIBILITY TO ENTER INTO THE SALES CONTRACT: Sales through the Website are intended for individuals acting as consumers.
    By placing an order, you declare that:
    a) you are at least 18 years old;
    b) you have full legal capacity to enter into a sales contract with the Seller.

  3. CONCLUSION OF THE ONLINE SALES CONTRACT

    3.1. You may place orders either as a registered user, if you have previously created an account, or as a guest user.
    Creating an account will allow you, in the future, to place orders by accessing the Website without having to provide all your data each time; to log in, you will only need to use your username and password.
    If you proceed as a guest, you will be required, when requested, to provide the data necessary to complete the purchase.
    The processing of your data, whether purchases are made through an account or as a guest user, is governed by Baxter’s privacy policy and, for some specifically identified purposes, will require your prior consent.

    3.2. The purchase order expresses your intention and request to the Seller, on your part, to purchase the Product(s) indicated in the corresponding order. The purchase order will be considered issued when you complete the online purchase by following the guided procedure in the corresponding section of the Website. Once the purchase order has been placed, you will receive an e-mail confirming receipt of the order, indicating the order identification number and other data relating to the Product(s) ordered, in particular the characteristics of the Products, the applicable price including VAT (where applicable) and the shipping costs (if charged to you) ("Order Summary").

    3.3. The Order Summary only confirms that we have received your purchase request and does not mean that the order has been accepted. All purchase orders for a Product are subject to our specific and separate acceptance and will be considered accepted (and the online sales contract for the Product will consequently be considered concluded) only when you receive a separate e-mail confirming shipment of the Product ("Shipping Confirmation").

    3.4. With a single Order, provided that the Product(s) is/are available, you may request the purchase of one or more Products.

    3.5. The price and other sales conditions displayed on the Website in relation to the Products do not represent a purchase offer on our part addressed to the general public.

    Accordingly, even though we try to meet all the requests of our customers, we may in any case refuse an order at our discretion. In particular, and without any limitation, your order may be refused in the following cases:

    a) due to unavailability of the ordered Product(s);

    b) if we do not receive authorization to charge the total applicable cost of the Product(s) and any additional costs using one of the applicable payment methods;

    c) if the information you have provided proves to be incorrect or misleading (e.g. incorrect or insufficient payment details, incorrect billing details, incorrect or incomplete shipping address);

    d) if you do not meet the eligibility criteria set out in paragraph 2 above;

    e) when, at the time of purchase, the price indicated is clearly incorrect due to a material error recognisable as such (e.g. prices that are too high or too low compared to the prices normally applied to the same Product when no promotion is active that may explain the price indicated on the Website, incorrect calculation of VAT or other applicable taxes).

    3.6. If we refuse your order as indicated in paragraph 3.5 above, we will send you an e-mail communication of the order refusal and, if you have already made payment, you will receive a full refund. This refund will be made using the same methods used for the purchase, without undue delay and, in any case, within 10 (ten) business days from the communication of the order refusal.

    3.7. The information relating to the Products is as accurate and up to date as possible; however, any content on the Website must not be understood as a binding representation or statement in relation to the Products. All images, descriptions and illustrations are for indicative purposes only and, since colours depend on the monitor used, they may differ from those of the Products delivered.

    3.8. Upon receipt of the Shipping Confirmation, the contract for the online sale of the Product(s) ("Contract") will be considered executed and binding on you and on the Seller, except in the event of a material and recognisable error relating to the price, pursuant to paragraph 3.5 above. In the latter case, we reserve the right to cancel the order and shipment; you will be contacted to be informed and you will receive a refund for the transaction using the same payment methods used for the online purchase, without undue delay and, in any case, within 10 (ten) business days from the refusal of the order.

  4. PRODUCT AVAILABILITY AND SALES PRICES:

    4.1. For each item, the unit selling price is indicated in the relevant currency, inclusive of VAT and excluding shipping costs.

    4.2. Shipping costs may vary depending on the type of delivery, the quantity of products to be shipped, their volume, weight and destination; they will be shown during the purchase procedure and in the "Order Summary" form.

    4.3. eInvoice Srls reserves the right to apply discounted shipping conditions or not to apply any shipping costs, giving prior notice on the Website of the conditions of the offer.

    4.4. If unexpected events occur due to delays in the delivery of the Products, you will be promptly informed by e-mail, as well as in the event of temporary unavailability of one or more Products.

  5. RIGHT OF WITHDRAWAL AND APPLICABLE RETURN PROCEDURE:

    5.1. In accordance with Article 52 of the Italian Consumer Code, you have a right of withdrawal which you may exercise, without having to justify the reasons, within a period of 14 days from the date of receipt of the Products purchased through the Website. To exercise this right, it is sufficient to follow the procedure set out in paragraph 5.3 below before the expiry of the withdrawal period.

    5.2. You are required to take all necessary measures to preserve the Product and do everything possible to ensure that the Product is returned in the best possible condition, with undamaged original packaging, instruction manuals, any separate items and any other components. The Product must not have been handled other than to the extent necessary to establish its nature, characteristics and functioning. If these conditions are met, you will be entitled to a refund of the purchase price of the Product(s) concerned in accordance with the provisions set out below.

    5.3. To exercise your right of withdrawal, you must send us an e-mail to e-shop@baxter.it stating your decision to withdraw from the Contract. You will be provided with all the information on the procedure for returning the Product. While the goods remain in your possession, you will be responsible for the integrity of the Product.

    5.4. If you decide to return the Product, provided that the right of withdrawal from the Contract has been exercised within 14 days from delivery of the Product, we will refund you – using the same payment method used for the purchase – the payments received (with the exception of any additional costs arising from your choice of a type of delivery other than the standard delivery), without undue delay and, in any case, no later than 14 days from your communication of your intention to withdraw from the Contract.

    We may, however, postpone the refund until we have received the Products for which you have exercised the right of withdrawal or until we have proof that the returned Products have been shipped back to us, whichever event occurs first.

    If the return is due to an error by eInvoice Srls, the shipping costs will be borne by the Seller; in all other cases, shipping costs and any customs charges will be borne by you as the purchaser.

    5.5. In the event of valid exercise of the right of withdrawal, you will be invited to contact our authorised couriers in order to agree with them on the arrangements for collection of the Products. It should be noted that, depending on the type of Products and/or the structural characteristics of the place where the Products are to be collected, collection at home by the courier may not be possible (for example, because of bulky/heavy components that cannot be transported from upper floors due to the absence of lifts or to limitations on the use of lifts or hoists).

    5.6. No parcel shipped cash-on-delivery or freight-forward will be accepted by eInvoice Srls.

    5.7. If the returned Product proves to be damaged/malfunctioning due to improper use, negligence, physical, aesthetic or superficial damage or alterations, tampering, improper maintenance, wear and tear or handling beyond what is necessary to establish its nature, characteristics and functioning, you will be fully responsible for payment of the Product price and related costs, including shipping costs and taxes, as originally agreed. Nor will we accept the return of Products whose serial numbers do not match those indicated on the loading invoice of the original delivery. Correct use of the Products purchased online is your responsibility.

    5.8. You may not withdraw from the Contract if the purchase concerns tailor-made or clearly personalised Products pursuant to Article 59(c) of the Italian Consumer Code (Legislative Decree No. 206/2005).

  6. SHIPPING AND TRANSFER OF PRODUCT RISK:

    6.1. The Products ordered will be delivered by Express Courier (national and international) to the delivery address indicated by you, normally within 2/3 business days from the Shipping Confirmation for deliveries within Italy and the European Union, and within 6/7 business days for non-EU shipments.

    6.2. Shipments are made from Monday to Friday. Any variation from the above will be promptly communicated to you by e-mail.

    6.3. Although we undertake to comply with the delivery times indicated, such times must be considered indicative and not binding, it being understood that, in accordance with the applicable legislation on consumer protection, we must ensure delivery no later than 30 days after conclusion of the Contract.

    6.4. In the Shipping Confirmation e-mail or shortly thereafter, you will receive the shipment tracking number, which you can use to check the shipment status of the purchased Product.
    Without prejudice to the above provision, if the Product you ordered has not been delivered to you within 10 days from conclusion of the Contract, please contact us at e-shop@baxter.it for information on the delivery status.

    6.6. Upon delivery of the Product, your presence or the presence of a person authorised to collect the Product and sign the relevant transport document for receipt is required. If the Product has not been delivered within the time limits indicated in the Shipping Confirmation e-mail or thereafter, you may contact us by e-mail at e-shop@baxter.it.

    6.7. If the courier offers a home delivery service, it should be noted that, depending on the type of Products and/or the structural characteristics of the place where the Products are to be delivered, home delivery by the courier may not be possible (for example, because of bulky/heavy components that cannot be transported from upper floors due to the absence of lifts or to limitations on the use of lifts or hoists).

    6.8. Installation is not included in the shipping and delivery service.

    6.9. The risk of loss and damage to the Product, for reasons not attributable to us, is transferred to you when the Product is physically in your possession or in the possession of a person authorised to collect the Product on your behalf.

  7. PRICES AND PAYMENT METHODS – CUSTOMS DUTIES AND IMPORT VAT:

    7.1. The prices applicable to the Products are those indicated on the Website for each individual Product, except in the event of a material and recognisable error as provided for in paragraph 3.5 (for example, prices that are too high or too low compared to the prices normally applied for the same Product when no promotion is active that could explain the price indicated on the Website, incorrect calculation of VAT or other applicable taxes). Unless otherwise specified before placing an order, the Product prices include the applicable VAT, updated at the current rate; shipping costs will be shown during the purchase procedure and in the “Order Summary” form (any customs duties payable by you will not be indicated in the “Order Summary”).

    7.2. We reserve the right to change, at any time, the price of the Products and the applicable shipping costs, it being understood that any changes will in no case affect contracts concluded before such changes.

    7.3. Currently, payment for the Products may be made through the following circuits and payment services: Visa, Mastercard, American Express, Maestro, UnionPay, PayPal. Payment methods may be changed from time to time.

    7.4. Beneficiary: eInvoice Srls, with registered office in Magenta (MI), via Pusterla 3 – VAT No. 14097460969.

  8. LEGAL WARRANTY OF CONFORMITY FOR PRODUCTS:

    8.1. All Products purchased on the Website are covered by a legal warranty of conformity of 24 months from the date of delivery, pursuant to Articles 128 et seq. of the Italian Consumer Code (Legislative Decree No. 206/2005). The exercise of your rights in the event of a lack of conformity, as provided for in Article 8.2 below, is subject to a limitation period of 26 months from the date of delivery. In the absence of such exercise, you will no longer be entitled to the applicable remedy.

    8.2. Pursuant to Article 135-bis of the Italian Consumer Code, in the event of a lack of conformity of the Product, you have the right to have the Product brought into conformity, free of charge. To this end, you may normally choose between repair and replacement of the Products. This right of choice may not be exercised if the chosen remedy is impossible or, compared to the other remedy, would impose disproportionate costs on the Seller, taking into account all the circumstances, as provided for in Article 135-bis of the Italian Consumer Code (Legislative Decree No. 206/2005).

    8.3. Pursuant to Article 135-bis, paragraph 4 of the Italian Consumer Code (Legislative Decree No. 206/2005), you may be entitled to a proportional reduction of the price or termination of the sales contract only if the repair or replacement of the Products has not been carried out or it is evident that it will not be carried out, or if the lack of conformity is so serious as to justify an immediate price reduction or termination of the sales contract. Termination is not permitted if the lack of conformity is minor.

    8.4. To exercise your rights in the event of a lack of conformity of the Products, you may contact us at e-shop@baxter.it.

  9. FORCE MAJEURE:

    9.1. We cannot be held liable for failure or delay in the performance of our obligations hereunder due to circumstances beyond our reasonable and foreseeable control (the “Force Majeure Events”).

    9.2. Force Majeure Events include, but are not limited to, the following circumstances:
    a) strikes, lockouts and other industrial disputes;
    b) civil unrest and insurrections, invasions, terrorist attacks or threats of terrorist attacks, armed conflicts (declared or undeclared) or threats and preparations for conflicts;
    c) fires, explosions, storms, floods, earthquakes, epidemics or other natural disasters;
    d) inability to use public or private telecommunications systems;
    e) pandemics and lockdowns.

    9.3. The performance of our obligations under this “Terms and Conditions” document shall be deemed suspended for the period during which the Force Majeure Events persist. Notwithstanding the continuation of the Force Majeure Events, we will do everything within our power to find solutions that allow proper performance of our obligations.

  10. WAIVER:

    10.1. Failure to require compliance with any provision of this “Terms and Conditions” document does not affect the right of either party to require compliance at any time thereafter, and waiver of the exercise of a right arising from a breach of this “Terms and Conditions” document does not constitute a waiver of the exercise of a right arising from a subsequent breach of the same provision.

    10.2. No waiver by either party of any provision of this “Terms and Conditions” document shall be valid unless expressly declared as a waiver and communicated in writing.

  11. SEVERABILITY OF INDIVIDUAL CLAUSES: If any provision of this “Terms and Conditions” document is found to be unlawful or invalid, it shall not be regarded as forming part of the document and shall not affect the remaining provisions, which shall continue to be valid to the fullest extent permitted by law.

  12. AMENDMENT: We reserve the right to amend this “Terms and Conditions” document at any time, giving specific notice on the Website.

  13. DATA PROTECTION: Your personal data will be processed in accordance with Baxter’s privacy policy, which can be consulted at https://www.baxter.it/it/privacy-policy.

  14. APPLICABLE LAW AND JURISDICTION:

    14.1. These T&C and all contracts concluded on the Website under these T&C are governed by Italian law.

    14.2. Without prejudice to the application to consumer customers who do not have their habitual residence in Italy of any more favourable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular with regard to the time limit for exercising the right of withdrawal, the time limit for returning the Products in the event of the exercise of such right, the methods and formalities for communicating the same and the legal guarantee of conformity.

    14.3. For any dispute concerning the validity, interpretation or performance of these T&C and the purchase contracts concluded on the Website, you may choose to bring an action before the competent Italian court or the court having jurisdiction over your place of residence or domicile, while we, under this “Terms and Conditions” document and/or the individual Contracts entered into with you, may only bring an action before the court having jurisdiction over your place of residence or domicile.

    14.4. The possibilities of out-of-court dispute resolution provided for by the applicable regulations, including the European Commission’s Online Dispute Resolution (ODR) platform where you reside in a Member State of the European Union, remain unaffected.